Scope of support

about/support.html.md

@@ -67,3 +67,55 @@ Here are some things to include in your ticket:
 - UTC timestamps for when the issue occurred.
 - Prepending `LOG_LEVEL=debug` to any flyctl command will provide insight into the lower-level API calls being made.
 - If you are sending us error messages or log output, it's best to send that as plain text in the body of the email (or upload a `.txt` or `.log` file for longer outputs), rather than attached screenshots of your terminal window.
+
+## Scope of Support
+
+<div class="max-w-4xl">
+  <p class="mb-6">
+    This section highlights the products we actively work on and maintain, and therefore, the ones we are able to provide support for. While we can't offer support for user's code, you can find [links to the most common frameworks](https://fly.io/docs/getting-started/get-started-by-framework/)</a> used on Fly.io.
+  </p>
+
+  <p class="mb-8">
+    Your code is yours alone to write. We're not able to provide direct support or guidance for the specific language or framework that you use. There are many of them out there and we can't be experts in all of them, but if we do know the answer we'll always let you know.
+  </p>
+
+  <div class="border-2 border-gray-200 rounded-lg">
+    <div class="grid grid-cols-1 md:grid-cols-3 ">
+      <div class="p-6 border-r border-gray-200">
+        <h3 class="font-bold mb-4">Supported Products</h3>
+        <ul class="space-y-2">
+          <li>**Networking**</li>
+          <li>**Machines** (including GPUs)</li>
+          <li>**Apps**</li>
+          <li>**Launch/Deploy** (UI & CLI)</li>
+          <li>**Volumes**</li>
+          <li>**FKS**</li>
+          <li>**Security**</li>
+          <li>**Accounts & Billing**</li>
+          <li>**Extensions** (Tigris, Upstash, Depot)</li>
+        </ul>
+      </div>
+
+      <div class="p-6 border-r border-gray-200">
+        <h3 class="font-bold mb-4">Limited Support</h3>
+        <ul class="space-y-2">
+          <li>**Monitoring** (metrics and logs)</li>
+        </ul>
+      </div>
+
+      <div class="p-6">
+        <h3 class="font-bold mb-4">Not Supported</h3>
+        <ul class="space-y-2">
+          <li>**LiteFS**</li>
+          <li>**Unmanaged Postgres**</li>
+        </ul>
+      </div>
+    </div>
+  </div>
+</div>
+
+<div class="max-w-4xl">
+  <p class="mb-6 mt-8">
+    Our current Postgres offering is [unmanaged](https://fly.io/docs/postgres/getting-started/what-you-should-know/). In general, [Fly.io](http://fly.io/) provides support for the automated provisioning, daily snapshots, global networking, and Prometheus metrics for Postgres databases, but unfortunately we're not able to provide in-depth guidance or troubleshooting for your unmanaged Postgres database apps.
+    We are working on a managed offering, but until then, we recommend folks look at a managed provider such as [Crunchy Bridge](https://www.crunchydata.com/products/crunchy-bridge) if they run into consistent issues with our unmanaged Postgres.
+  </p>

litefs/index.html.markerb

@@ -4,6 +4,8 @@ layout: docs
 nav: litefs
 ---
 
+<div class="important icon">**Important:** We are not able to provide support or guidance for this product. Use with caution.</div>
+
 LiteFS is a distributed file system that transparently replicates SQLite
 databases. You can run your application like it's running against a local
 on-disk SQLite database but behind the scenes the database is replicated to all

monitoring/index.html.markerb

@@ -12,6 +12,8 @@ redirect_from:
   <img src="/static/images/spooky.webp" alt="Illustration by Annie Ruygt of a smirking ghost sitting infront of a laptop">
 </figure>
 
+<div class="important icon">**Important:** Support for this feature is limited and best-effort. Use with caution.</div>
+
 ## Metrics
 
 _Fully-managed metrics solutions to help you monitor your apps._

postgres/index.html.md

@@ -7,6 +7,8 @@ toc: false
 
 <img src="/static/images/postgres.webp" srcset="/static/images/[email protected] 2x" alt="A model airplane with the Fly.io logo painted on its side, sitting next to some paint and brushes.">
 
+<div class="important icon">**Important:** We are not able to provide support or guidance for this product. Use with caution as this is not [managed postgres](https://fly.io/docs/postgres/getting-started/what-you-should-know/)</div>
+
 [Postgres](https://www.postgresql.org/+external), formally known as PostgreSQL, is a powerful open source object relational database system that's used by many popular web frameworks to persist application data.
 
 Fly Postgres is a Fly app with flyctl sugar on top to help you bootstrap and manage a database cluster for your apps. It comes with most commonly used functionality (replication, failover, metrics, monitoring and daily snapshots).