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# Troubleshooting | ||
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**Assertion failed: fp != NULL, file \<filename\>, line \<linenumber\>** | ||
### Assertion failed: fp != NULL, file \<filename\>, line \<linenumber\> | ||
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PISA modules communicate using the file system. Some anti-virus software scans the contents of files before read and | ||
after write operations. This may cause one of the PISA communication files to become inaccessible and cause this error. | ||
To test if this is the cause, try disabling your anti-virus and re-run the program. | ||
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A more permanent and secure solution involves adding an exception to the anti-virus software to prevent active | ||
monitoring of PISA communication files. For example, first add the line | ||
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``` | ||
java.io.tmpdir=<folder> | ||
``` | ||
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to `moeaframework.properties` and set `<folder>` to some temporary folder where the PISA communication files | ||
will be stored. Then configure your anti-virus software to ignore the contents of `<folder>`. |