diff --git a/about/support.html.md b/about/support.html.md index 9a73b591d1..d5a125c49d 100644 --- a/about/support.html.md +++ b/about/support.html.md @@ -67,3 +67,52 @@ Here are some things to include in your ticket: - UTC timestamps for when the issue occurred. - Prepending `LOG_LEVEL=debug` to any flyctl command will provide insight into the lower-level API calls being made. - If you are sending us error messages or log output, it's best to send that as plain text in the body of the email (or upload a `.txt` or `.log` file for longer outputs), rather than attached screenshots of your terminal window. + +## Scope of Support + +
+

+ This section highlights the products we actively work on and maintain, and therefore, the ones we are able to provide support for. While we can't offer direct support for your own code or the specific language or framework you use, here are some [guides to the most common frameworks](https://fly.io/docs/getting-started/get-started-by-framework/) used on Fly.io. +

+ + +
+
+
+

Supported Products

+
    +
  • **Networking**
    • +
  • **Machines** (including GPUs)
    • +
  • **Apps**
    • +
  • **Launch/Deploy** (UI & CLI)
    • +
  • **Volumes**
    • +
  • **FKS**
    • +
  • **Security**
    • +
  • **Accounts & Billing**
    • +
  • **Extensions** (Tigris, Upstash, Depot)
    • +
+
+ +
+

Limited Support

+
    +
  • **Monitoring** (metrics and logs)
    • +
+
+ +
+

Not Supported

+
    +
  • **LiteFS**
    • +
  • **Unmanaged Postgres**
    • +
+
+
+
+
+ +
+

+ Our current Postgres offering is [unmanaged](https://fly.io/docs/postgres/getting-started/what-you-should-know/). In general, [Fly.io](http://fly.io/) provides support for the automated provisioning, daily snapshots, global networking, and Prometheus metrics for Postgres databases, but unfortunately we're not able to provide in-depth guidance or troubleshooting for your unmanaged Postgres database apps. + We are working on a managed offering, but until then, we recommend that you look at a managed provider such as [Crunchy Bridge](https://www.crunchydata.com/products/crunchy-bridge) if you're running into consistent issues with our unmanaged Postgres. +

\ No newline at end of file diff --git a/litefs/index.html.markerb b/litefs/index.html.markerb index ff5288eff4..1671ea8957 100644 --- a/litefs/index.html.markerb +++ b/litefs/index.html.markerb @@ -4,6 +4,8 @@ layout: docs nav: litefs --- +
**Important:** We are not able to provide support or guidance for this product. Use with caution.
+ LiteFS is a distributed file system that transparently replicates SQLite databases. You can run your application like it's running against a local on-disk SQLite database but behind the scenes the database is replicated to all diff --git a/monitoring/index.html.markerb b/monitoring/index.html.markerb index 77eff8e542..e3166a3bc0 100644 --- a/monitoring/index.html.markerb +++ b/monitoring/index.html.markerb @@ -12,6 +12,8 @@ redirect_from: Illustration by Annie Ruygt of a smirking ghost sitting infront of a laptop +
**Important:** Support for this feature is limited and best-effort. Use with caution.
+ ## Metrics _Fully-managed metrics solutions to help you monitor your apps._ diff --git a/postgres/index.html.md b/postgres/index.html.md index 426532fab8..b934c2cd1b 100644 --- a/postgres/index.html.md +++ b/postgres/index.html.md @@ -7,6 +7,8 @@ toc: false A model airplane with the Fly.io logo painted on its side, sitting next to some paint and brushes. +
**Important:** We are not able to provide support or guidance for this product. Use with caution as this is not [managed postgres](https://fly.io/docs/postgres/getting-started/what-you-should-know/).
+ [Postgres](https://www.postgresql.org/+external), formally known as PostgreSQL, is a powerful open source object relational database system that's used by many popular web frameworks to persist application data. Fly Postgres is a Fly app with flyctl sugar on top to help you bootstrap and manage a database cluster for your apps. It comes with most commonly used functionality (replication, failover, metrics, monitoring and daily snapshots).