Call registries do not show call logs of users

[voipmanvn]

Description

I have installed Tempest version of IVOZprovider.
calls are working fine, can see some live calls. call registries do not have any entry.

I checked mysql database, and can see some records there.

---

• IvozProvider version:
  ivozprovider tempest version.
• Related sections:
  • SIP & Telephony
  • vPBX Functionalities
  • Billing & Invoicing
  • Web Interface
  • API
  • Other

Troubleshooting

mysql data
select * from kam_users_cdrs;
+----+---------------------+---------------------+----------+-----------+--------+----------------+-----------+---------+----------+--------------------------------------------------+------------+--------------------------------------------------+---------+-----------+--------+----------+--------------+--------+
| id | start_time          | end_time            | duration | direction | caller | callee         | diversion | referee | referrer | callid                                           | callidHash | xcallid                                          | brandId | companyId | userId | friendId | responseCode | parsed |
+----+---------------------+---------------------+----------+-----------+--------+----------------+-----------+---------+----------+--------------------------------------------------+------------+--------------------------------------------------+---------+-----------+--------+----------+--------------+--------+
|  1 | 2024-12-20 07:56:21 | 2024-12-20 07:56:27 |    5.418 | outbound  | 101    | 102            | NULL      | NULL    | NULL     | 9a674dcb03aa99bc60f3334d6dc74f31@0:0:0:0:0:0:0:0 | 65aa0235   | NULL                                             |       1 |         1 |      1 |     NULL | 200          |      0 |
|  2 | 2024-12-20 07:56:21 | 2024-12-20 07:56:27 |    6.013 | inbound   | 101    | 102            | NULL      | NULL    | NULL     | 30f69f34-1956-4719-b3d5-df28f743918a  

log show some warning and one error with

Dec 24 08:12:30 debian-s-2vcpu-2gb-amd-nyc3-01 php.onError[90659]: php.INFO: User Deprecated: Since symfony/security-guard 5.3: The "Symfony\Component\Security\Guard\Token\PreAuthenticationGuardToken" class is deprecated, use the new authenticator system instead. {"exception":"[object] (ErrorException(code: 0): User Deprecated: Since symfony/security-guard 5.3: The \"Symfony\\Component\\Security\\Guard\\Token\\PreAuthenticationGuardToken\" class is deprecated, use the new authenticator system instead. at /opt/irontec/ivozprovider/library/vendor/symfony/security-guard/Token/PreAuthenticationGuardToken.php:16)"} []
Dec 24 08:12:30 debian-s-2vcpu-2gb-amd-nyc3-01 php.onError[90659]: php.INFO: User Deprecated: Since symfony/security-guard 5.3: The "Symfony\Component\Security\Guard\Token\GuardTokenInterface" class is deprecated, use the new authenticator system instead. {"exception":"[object] (ErrorException(code: 0): User Deprecated: Since symfony/security-guard 5.3: The \"Symfony\\Component\\Security\\Guard\\Token\\GuardTokenInterface\" class is deprecated, use the new authenticator system instead. at /opt/irontec/ivozprovider/library/vendor/symfony/security-guard/Token/GuardTokenInterface.php:16)"} []
Dec 24 08:12:30 debian-s-2vcpu-2gb-amd-nyc3-01 php.onError[90659]: php.INFO: User Deprecated: Since symfony/security-core 5.4: Not setting the 5th argument of "Symfony\Component\Security\Core\Authorization\AuthorizationChecker::__construct" to "false" is deprecated. {"exception":"[object] (ErrorException(code: 0): User Deprecated: Since symfony/security-core 5.4: Not setting the 5th argument of \"Symfony\\Component\\Security\\Core\\Authorization\\AuthorizationChecker::__construct\" to \"false\" is deprecated. at /opt/irontec/ivozprovider/library/vendor/symfony/security-core/Authorization/AuthorizationChecker.php:50)"} []
Dec 24 08:12:30 debian-s-2vcpu-2gb-amd-nyc3-01 php.onError[90659]: php.INFO: User Deprecated: Since api-platform/core 2.5: The "api_platform.operation_method_resolver" service is deprecated since API Platform 2.5. {"exception":"[object] (ErrorException(code: 0): User Deprecated: Since api-platform/core 2.5: The \"api_platform.operation_method_resolver\" service is deprecated since API Platform 2.5. at /opt/irontec/ivozprovider/web/rest/client/var/cache/prod/ContainerOF40AY5/getApiPlatform_OperationMethodResolverService.php:22)"} []
Dec 24 08:12:30 debian-s-2vcpu-2gb-amd-nyc3-01 php.onError[90659]: php.INFO: User Deprecated: The "ApiPlatform\Core\Bridge\Symfony\Routing\OperationMethodResolver" class is deprecated since API Platform 2.5, use the "method" attribute instead. {"exception":"[object] (ErrorException(code: 0): User Deprecated: The \"ApiPlatform\\Core\\Bridge\\Symfony\\Routing\\OperationMethodResolver\" class is deprecated since API Platform 2.5, use the \"method\" attribute instead. at /opt/irontec/ivozprovider/library/vendor/api-platform/core/src/Bridge/Symfony/Routing/OperationMethodResolver.php:38)"} []
Dec 24 08:12:30 debian-s-2vcpu-2gb-amd-nyc3-01 php.onError[90659]: php.INFO: User Deprecated: Passing an instance of ApiPlatform\Core\Api\OperationMethodResolverInterface to ApiPlatform\Core\Hydra\Serializer\DocumentationNormalizer::__construct() is deprecated since version 2.5 and will be removed in 3.0. {"exception":"[object] (ErrorException(code: 0): User Deprecated: Passing an instance of ApiPlatform\\Core\\Api\\OperationMethodResolverInterface to ApiPlatform\\Core\\Hydra\\Serializer\\DocumentationNormalizer::__construct() is deprecated since version 2.5 and will be removed in 3.0. at /opt/irontec/ivozprovider/library/vendor/api-platform/core/src/Hydra/Serializer/DocumentationNormalizer.php:56)"} []
Dec 24 08:12:30 debian-s-2vcpu-2gb-amd-nyc3-01 php.onError[90659]: app.ERROR:  [] []
Dec 24 08:12:30 debian-s-2vcpu-2gb-amd-nyc3-01 php.onError[90659]: security.INFO: An AuthenticationException was thrown; redirecting to authentication entry point. {"exception":"[object] (Lexik\\Bundle\\JWTAuthenticationBundle\\Exception\\ExpiredTokenException(code: 0):  at /opt/irontec/ivozprovider/library/vendor/lexik/jwt-authentication-bundle/Security/Guard/JWTTokenAuthenticator.php:114)"} []

Additional Information

I have built distribution system in Debian 12.
repo setting

cd /etc/apt/sources.list.d
echo deb http://packages.irontec.com/debian tempest main extra > ivozprovider.list
echo deb http://packages.irontec.com/debian tayler main > klear.list

Thanks,

[Kaian]

Hi!

As mentioned in the users-group, there is a service in charge of migrating entries of that table to the UsersCdrs table, that is used to show the contents of Call Registries.

Ensure your service (and its timer) is running by running:

systemctl status ivozprovider-users-cdrs.service
systemctl status ivozprovider-users-cdrs.timer

this timer is enabled while instaling ivozprovider package, so it should be enabled and running once every minute

Best regards