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README.md

Bug Reporting

Is it a bug?

GitHub Issues is for bugs and feature requests only.

Examples of things that aren't considered bugs or feature requests:

  • Can't figure out how to do something
  • Having issues accessing your server
  • Can't get the server installed

If your issue falls into one of these categories, please see [Getting Support](/2. Getting%20Support).

It is a bug!

Search the archive

  1. Make sure you are running the latest version of Rocket.Chat. It's quite possible that your bug has been resolved in a newer version.
  2. Search GitHub Issues to see if it has been reported. If it has, then don't create a duplicate bug report. Instead, give it a thumbsup (click on the icon), and if you have any extra useful information, add it in a comment.

Report a new issue

Go here to open a new issue.

Please include the following information in order to promote effective fixing.

  • Operating System / Version / Architecture (64 bit?)
  • Browser type and version, including any add-ons. (e.g. AdBlocker, NoScript, etc.)
  • Rocket.Chat version
  • Expected behavior
  • Actual behavior
  • Can the bug consistently be reproduced? If so, how?
  • Relevant errors and other log output
  • Screen shots as necessary

Determining Rocket.Chat Version

Can be done in two ways:

  1. Administration -> Info
  2. Your Rocket.Chat URL followed by /api/info

Gathering Logs

Browser

To collect logs from your browser press F12 and switch to the console tab. Errors appear in red.

Server

Administration -> View Logs