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All temperature and additional echo sensors no longer displaying consistent information #2775
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This is not the issue. Mine is checked already. Also, the temperature sensors are not external bluetooth devices.On Dec 28, 2024, at 9:21 AM, Ballakers ***@***.***> wrote:
Screen.Shot.2024-12-28.at.08.19.18.AM.png (view on web)
Screen.Shot.2024-12-28.at.08.19.28.AM.png (view on web)
It seems the integration forgot the config setup, my include box was not checked but used to be. Easy fix for you though, just go to configure and check the box and hit save / may need to reload but should do automagically!
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Okay then, mine was working previous and was now unchecked and then the temps came right back after I checked the box. Figured same happened to you. |
I wish it were that easy! But it doesn’t suggest that maybe I should try to reinstall it all again, and recheck that box, so I’ll try that today, thanks :)
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Just tried reinstalling it and rechecking that box and it didn’t help unfortunately.
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What Amazon region are you using? And using the latest AMP that was
released this AM or yesterday?
…On Sat, Dec 28, 2024 at 9:46 AM Reachushere ***@***.***> wrote:
Just tried reinstalling it and rechecking that box and it didn’t help
unfortunately.
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Canada and yes I had to download the latest when I just reinstalled.
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I’m in Canada too, hmm.
…On Sat, Dec 28, 2024 at 9:55 AM Reachushere ***@***.***> wrote:
Canada and yes I had to download the latest when I just reinstalled.
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I just keep getting this:
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And this screenshot as well…
Notice the one little blue dot. So this graph is a bit misleading because I just reinstalled the integration after speaking with you, but this is what it does… it will be black and then I get small blips of blue temperature history, so I know it works sometimes.
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Since this is from HACS are you deleting then restarting and then re-adding AMP and then restarting again? You see the two get.html and post.html files in your file editor / VS code? None of your screenshots came through so maybe try another file type. Also on line 10 of the get.html file does it say Amazon.com? That's what mine says so if yours says .ca try to sign in with amazon.com instead. |
Yes, I removed it from HACS and from the main integrations, restart, add in HACS and main integrations under decides and settings, restart.
Attaching two screenshots again. Did these work?
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I stripped your debug log down to just the log statements with "alexa":
You have a region mismatch. The domain needs to be |
So I have confirmed I am logged in and have selected Amazon.ca as my region. After I sent those logs, I reinstalled the integration so I can confirm it is Amazon.ca because I just selected it.
I have posted photos of the issue. Can you clarify the confusion? Essentially the temperature sensors for my Echo devices are displaying in the Alexa app but not on my dashboard and I had no issue having them display on my dashboard for the last few years. Now, they display for maybe 20 minutes a day, at some random time and then they don’t display.
Let me know if there is anything else I can send. Thanks :)
Bryn
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So I am getting a great lesson in understanding how logs work, I didn't know many of the things you've already pointed out, so thank you for this. If I understood you correctly, yes I can see my devices in my Amazon account. AMP was configured using amazon.ca, I know I did that, and I did it again when I reconfigured after you and I first spoke. Also my echo's do work with Home Assistant, I can play music through Home Assistant mini media player integration to my echos and they work fine, it is just the temperature sensors and the other data in the red circle in the photos above that doesn't show up on my dashboard lately (or shows up but just for sporadic 10 or 15 minute increments). I did find a 429 in the logs. If those 3 digits after the time are what you need, I also compiled all of the Alexa errors in this handy summary, so I am hoping this might quickly tell you something that doesn't yet make any sense to me but might to you? Here is what I compiled, a short summary version first, then the detailed logs below the summary: SHORT SUMMARY VERSION: 429 - Error doing job: Exception in callback _SelectorDatagramTransport 031 - WARNING (MainThread) [alexapy.helpers] alexaapi.get_entity_state((<alexapy.alexalogin.AlexaLogin object at 0x7f3b9ff38050>,) 141 - WARNING (MainThread) [alexapy.helpers] alexaapi.get_customer_history_records((<alexapy.alexalogin.AlexaLogin object at 0x7f3b9ff38050>,),{'max_record_size': 10}): Timeout error occurred accessing AlexaAPI: An exception of type CancelledError occurred. Arguments: 324 - WARNING (MainThread) [alexapy.helpers] alexaapi.get_customer_history_records((<alexapy.alexalogin.AlexaLogin object at 0x7f3b9ff38050>,),{'max_record_size': 10}): Timeout error occurred accessing AlexaAPI: An exception of type CancelledError occurred. Arguments: 099 - WARNING (MainThread) [alexapy.helpers] alexaapi.get_entity_state((<alexapy.alexalogin.AlexaLogin object at 0x7f3b9ff38050>,), Timeout error occurred accessing AlexaAPI: An exception of type CancelledError occurred. Arguments: 325 - ERROR (MainThread) [homeassistant.config_entries] Error setting up entry (EMAIL ADDRESS) - amazon.ca for media_player ValueError: Config entry (EMAIL ADDRESS) - amazon.ca () for alexa_media.media_player has already been setup! 856 - WARNING (MainThread) [alexapy.helpers] alexaapi.get_customer_history_records((<alexapy.alexalogin.AlexaLogin object at 0x7f3b9ff38050>,), {'max_record_size': 10}): Timeout error occurred accessing AlexaAPI: An exception of type CancelledError occurred. Arguments: 965 - ERROR (MainThread) [custom_components.alexa_media] Error fetching alexa_media data: Error communicating with API: 211 - WARNING (MainThread) [alexapy.helpers] alexaapi.get_entity_state((<alexapy.alexalogin.AlexaLogin object at 0x7f3b9ff38050>, Timeout error occurred accessing AlexaAPI: An exception of type CancelledError occurred. Arguments: 212 - ERROR (MainThread) [custom_components.alexa_media] Error fetching alexa_media data: Error communicating with API: 818 - WARNING (MainThread) [alexapy.helpers] alexaapi.get_customer_history_records((<alexapy.alexalogin.AlexaLogin object at 0x7f3b9ff38050>,), {'max_record_size': 10}): Timeout error occurred accessing AlexaAPI: An exception of type CancelledError occurred. Arguments: 024 - WARNING (MainThread) [alexapy.helpers] alexaapi.get_customer_history_records((<alexapy.alexalogin.AlexaLogin object at 0x7f3b9ff38050>,), {'max_record_size': 10}): Timeout error occurred accessing AlexaAPI: An exception of type CancelledError occurred. Arguments: 990 - WARNING (MainThread) [alexapy.helpers] alexaapi.get_customer_history_records((<alexapy.alexalogin.AlexaLogin object at 0x7f3b9ff38050>,), {'max_record_size': 10}): Timeout error occurred accessing AlexaAPI: An exception of type CancelledError occurred. Arguments: MORE DETAILED ERROR INFO FOR EACH OF THE ABOVE: 2024-12-30 22:08:29.429 ERROR (MainThread) [homeassistant] Error doing job: Exception in callback _SelectorDatagramTransport._read_ready() (None) During handling of the above exception, another exception occurred: Traceback (most recent call last): 2024-12-30 21:59:07.429 WARNING (MainThread) [custom_components.localtuya.common] Missing device configuration for device_id eb57012df1d06cfdfbwgtt 2024-12-31 05:56:50.031 WARNING (MainThread) [alexapy.helpers] alexaapi.get_entity_state((<alexapy.alexalogin.AlexaLogin object at 0x7f3b9ff38050>,), {'entity_ids': []}): Timeout error occurred accessing AlexaAPI: An exception of type CancelledError occurred. Arguments: 2024-12-31 06:28:34.141 WARNING (MainThread) [alexapy.helpers] alexaapi.get_customer_history_records((<alexapy.alexalogin.AlexaLogin object at 0x7f3b9ff38050>,), {'max_record_size': 10}): Timeout error occurred accessing AlexaAPI: An exception of type CancelledError occurred. Arguments: 2024-12-31 08:56:18.324 WARNING (MainThread) [alexapy.helpers] alexaapi.get_customer_history_records((<alexapy.alexalogin.AlexaLogin object at 0x7f3b9ff38050>,), {'max_record_size': 10}): Timeout error occurred accessing AlexaAPI: An exception of type CancelledError occurred. Arguments: 2024-12-30 21:59:11.099 WARNING (MainThread) [alexapy.helpers] alexaapi.get_entity_state((<alexapy.alexalogin.AlexaLogin object at 0x7f3b9ff38050>,), {'entity_ids': ]}): Timeout error occurred accessing AlexaAPI: An exception of type CancelledError occurred. Arguments: 2024-12-30 21:59:24.325 ERROR (MainThread) [homeassistant.config_entries] Error setting up entry (EMAIL ADDRESS) - amazon.ca for media_player 2024-12-31 00:26:37.856 WARNING (MainThread) [alexapy.helpers] alexaapi.get_customer_history_records((<alexapy.alexalogin.AlexaLogin object at 0x7f3b9ff38050>,), {'max_record_size': 10}): Timeout error occurred accessing AlexaAPI: An exception of type CancelledError occurred. Arguments: 2024-12-31 00:37:07.965 ERROR (MainThread) [custom_components.alexa_media] Error fetching alexa_media data: Error communicating with API: 2024-12-31 02:25:56.211 WARNING (MainThread) [alexapy.helpers] alexaapi.get_entity_state((<alexapy.alexalogin.AlexaLogin object at 0x7f3b9ff38050>,), {'entity_ids': []}): Timeout error occurred accessing AlexaAPI: An exception of type CancelledError occurred. Arguments: 2024-12-31 02:25:56.212 ERROR (MainThread) [custom_components.alexa_media] Error fetching alexa_media data: Error communicating with API: 2024-12-31 02:36:39.818 WARNING (MainThread) [alexapy.helpers] alexaapi.get_customer_history_records((<alexapy.alexalogin.AlexaLogin object at 0x7f3b9ff38050>,), {'max_record_size': 10}): Timeout error occurred accessing AlexaAPI: An exception of type CancelledError occurred. Arguments: 2024-12-31 03:08:35.024 WARNING (MainThread) [alexapy.helpers] alexaapi.get_customer_history_records((<alexapy.alexalogin.AlexaLogin object at 0x7f3b9ff38050>,), {'max_record_size': 10}): Timeout error occurred accessing AlexaAPI: An exception of type CancelledError occurred. Arguments: 2024-12-31 05:56:50.031 WARNING (MainThread) [alexapy.helpers] alexaapi.get_entity_state((<alexapy.alexalogin.AlexaLogin object at 0x7f3b9ff38050>,), {'entity_ids': []}): Timeout error occurred accessing AlexaAPI: An exception of type CancelledError occurred. Arguments: 2024-12-31 06:28:34.141 WARNING (MainThread) [alexapy.helpers] alexaapi.get_customer_history_records((<alexapy.alexalogin.AlexaLogin object at 0x7f3b9ff38050>,), {'max_record_size': 10}): Timeout error occurred accessing AlexaAPI: An exception of type CancelledError occurred. Arguments: 2024-12-31 06:39:17.990 WARNING (MainThread) [alexapy.helpers] alexaapi.get_customer_history_records((<alexapy.alexalogin.AlexaLogin object at 0x7f3b9ff38050>,), {'max_record_size': 10}): Timeout error occurred accessing AlexaAPI: An exception of type CancelledError occurred. Arguments: 2024-12-31 08:56:18.324 WARNING (MainThread) [alexapy.helpers] alexaapi.get_customer_history_records((<alexapy.alexalogin.AlexaLogin object at 0x7f3b9ff38050>,), {'max_record_size': 10}): Timeout error occurred accessing AlexaAPI: An exception of type CancelledError occurred. Arguments: |
Each of the above are specific to Alexa errors |
2024-12-26 20:39:43.095 WARNING (MainThread) [alexapy.alexalogin] Domain amazon.com/ does not match reported account domain amazon.ca; functionality is not likely to work, please fix I don't understand why I am seeing amazon.com in the logs in those examples you gave, yet you can see from the screenshot above that I used amazon.ca as the domain. How do I fix this? I've reinstalled the integration and confirmed I chose amazon.ca, and I log in using amazon.ca as you can see from the screenshot above. |
home-assistant_alexa_media_2025-01-04T16-35-07.224Z.log Log file attatched - sorry, I have no idea how to read this or if it's any use! |
I think if they were the case, then the times they come online would be longer, no? I can’t imagine their limit lasts 20 minutes in 4 days, which is all that mine have been on for oftentimes lately.On Jan 4, 2025, at 11:24 AM, Andy Warburton ***@***.***> wrote:
IMG_5240.JPG (view on web)
Strangely, the sensors came back online for a brief amount of time today but I haven't had any readings for the past three hours. Do you think we could be hitting some API limits? (too many requests?). I'll run off some logs to see if it helps at all.
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I only know how to read them with regards to what the other person asked. I did a search on the word Alexa, and then for each line that had an issue, right after the date there are three numbers. He said to look for the ones that said 429. Haven't heard anything more from him on what that means though, I provided mine below. |
Here is my last 48 hours.. those tiny blue dots is all! Are yours staying online? |
Actually here is a comparative one, and they all come online at the same time and go offline at the same time. I wonder how this compares with our time zones, I am in Toronto so Eastern time. Though yours go online for much longer than mine so I can't imagine it is a global issue.! |
Check your debug logs for |
I posted my log above with regards to the 429 number. Not sure what that means though. There were a few examples of 429 but they don't say "too many requests" and also I don't know what to do about them? |
The "429" you pointed out is the number of milliseconds in the date-timestamp for the log entry: You need to look for any |
Oh ok, I don't have any other 429's in my log so I guess that can't be it. |
home-assistant_alexa_media_2024-12-27T16-53-11.429Z.log
IMPORTANT: Please search the issues, including closed issues, and the FAQ before opening a new issue. The template is mandatory; failure to use it will result in issue closure.
Describe the bug
Until about two months ago, my temperature sensors for my echo devices were able to display on my dashboard without issue. I have 15 echos and only a handfull of them have temperature sensors. Then suddenly, they started saying "Unknown" or "Unavailable" but only sometimes. When I look at the graphs for the sensors, I can see that at random intervals, the temperature is being received by Home Assistant, but for large periods of time, HA is receiving no data. I have checked the echo devices themselves in the Alexa app, and the temperature sensors are working fine, even when there is no temperature displaying on my dashboard. So the issue is periodic, specific to Home Assistant, and occurs on multiple Echo devices, and not at the same time. Sometimes one echo will display the temperature sensor on my dashboard, while another echo won't display it. It also seems to vary between "Unknown" or "Unavailable" without any reason. I have reset all of my echo devices, both short and long resets, removed them from Alexa, and it does not result in the temperature displaying on my dashboard again right away - sometimes a few hours later one will show up for an hour or so and then it goes back to Unavailable or Unknown. The devices are not connected to any bluetooth devices, nor are they part of a speaker set. This occurs with my Echo Dots and my Echo (Hub).To Reproduce
Unable to say how to reproduce because it is random.Expected behavior
Temperatures should display consistently in custom:buttons as they used tohome-assistant_alexa_media_2024-12-27T16-53-11.429Z.log
Screenshots
The red circles show Echo temperature sensors. The other temperature sensors on the screenshot are not from Echo devices.System details
Home Assistant version:
Core
2024.12.5
Supervisor
2024.12.0
Operating System
14.1
Frontend
20241127.8
alexa_media version (from
const.py
or HA startup log): 5.2.0alexapy version (from
pip show alexapy
in homeasssistant container or HA startup log): I'm not sure where to find this?Is Amazon 2FA/2SV enabled <!---We will not debug login issues if unanswered---> (y/n): Yes
Amazon Domain: I don't know what you are asking for here?
Debug Logs (alexa_media & alexapy)
Please provide logs.
**Additional context**
My log is 394MB long, it seems to repeat alot of localtuya errors, so I had to cut it down in order to be able to attach it here.The text was updated successfully, but these errors were encountered: