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<section class="post-full-meta">
<time class="post-full-meta-date" datetime="26 May 2019">26 May 2019</time>
<span class="date-divider">/</span>
<a href='https://tools.engineer/tag/gdc/'>GDC</a>,
<a href='https://tools.engineer/tag/roles/'>ROLES</a>,
<a href='https://tools.engineer/tag/support/'>SUPPORT</a>,
<a href='https://tools.engineer/tag/production/'>PRODUCTION</a>
</section>
<h1 class="post-full-title">Notes for "Bungie's Force Multipliers - Production Engineers" GDC2019</h1>
<p></p>
<section class="author-card-content"><p>Reading time: 3 minutes</p></section>
</header>
<figure class="post-full-image" style="background-image: url(https://tools.engineer/assets/images/posts/blank-composition-desk-gdc2019.jpg)">
</figure>
<section class="post-full-content">
<div class="kg-card-markdown">
<p><strong>TLDW Summary</strong>: How Bungie organized a dedicated task force of engineers to stay on top of production challenges, blocking issues and shielding Tech-Artists and Engineers from random support requests.</p>
<h2 id="keywords">Keywords</h2>
<div class="keyword-container">
<ul class="keyword-container">
<li>Support</li>
<li>Tools Role</li>
<li>Production</li>
</ul>
<style>
.keyword-container > ul
{
font-size: 16px;
list-style-type: none;
padding:15px;
}
.keyword-container > li
{
background-color:#f3f3f3;
display : inline;
padding:5px;
margin:2px;
margin-bottom: 100px;
border-radius: 5px;
}
</style>
</div>
<h2 id="presentation-table-of-contents">Presentation Table of Contents</h2>
<p><img src="assets/images/posts/Bungie-s-Force-Multipliers-Production/toc.jpg" alt="slide: achieving the development vision" width="700" /></p>
<h2 id="presentation-timestamps">Presentation Timestamps</h2>
<ul>
<li><a href="https://www.gdcvault.com/play/1025970/Bungie-s-Force-Multipliers-Production">at min 1</a> What is a Production Engineer (PE)?</li>
<li><a href="https://www.gdcvault.com/play/1025970/Bungie-s-Force-Multipliers-Production">at min 6</a> History</li>
<li><a href="https://www.gdcvault.com/play/1025970/Bungie-s-Force-Multipliers-Production">at min 10</a> Training & Specializations</li>
<li><a href="https://www.gdcvault.com/play/1025970/Bungie-s-Force-Multipliers-Production">at min 13</a> Day-to-Day</li>
<li><a href="https://www.gdcvault.com/play/1025970/Bungie-s-Force-Multipliers-Production">at min 33</a> Hiring a Production Engineer</li>
<li><a href="https://www.gdcvault.com/play/1025970/Bungie-s-Force-Multipliers-Production">at min 37</a> Conclusion & Takeaways</li>
<li><a href="https://www.gdcvault.com/play/1025970/Bungie-s-Force-Multipliers-Production">at min 38</a> Q&A</li>
</ul>
<h2 id="what-is-a-production-engineer-pe">What is a Production Engineer (PE)?</h2>
<p><em>timestamp: 1 min into the presentation</em></p>
<ul>
<li>PE is a dedicated engineering role that comes to the rescue when a content creator hits an issue that blocks his/her work.</li>
<li>PEs also track down the root cause of an issue and bring the issue up to the teams that can fix it.</li>
<li>PEs are aware of all of the current issues that are blocking developers in the studio
<ul>
<li>they know how to fix the issue</li>
<li>they know how to work around the issue</li>
<li>they know who is fixing the issue</li>
</ul>
</li>
<li>The skill set of a PE is a combination of an Engineer, Tech Artis, Tester, and a Producer</li>
<li>PEs look for possible inefficiencies in the workflows of devs that are getting blocked</li>
<li>PEs spot workflow automation potential</li>
</ul>
<h2 id="history">History</h2>
<p><em>timestamp: 6 min into the presentation</em></p>
<ul>
<li>the PE role was formed from a need to have a dedicated person help with random technical issues on the development team</li>
<li>there were several gaps in the production knowledge base:
<ul>
<li>missing tools documentation</li>
<li>missing workflow documentation</li>
<li><img src="assets/images/posts/Bungie-s-Force-Multipliers-Production/no-docs-for-tools.jpg" alt="slide: Gap: No Docs for tools" width="700" /></li>
</ul>
</li>
<li>when the PE team was formed there were about 3-4 PEs</li>
<li>Bungie tries to keep the PE ratio to 1:20 users</li>
<li>PEs should have the following traits
<ul>
<li><img src="assets/images/posts/Bungie-s-Force-Multipliers-Production/unique-experiences.jpg" alt="slide: Unique Experiences" width="700" /></li>
</ul>
</li>
<li>Diverse Backgrounds
<ul>
<li><img src="assets/images/posts/Bungie-s-Force-Multipliers-Production/diverse-background-sills.jpg" alt="slide: diverse background sills" width="700" /></li>
</ul>
</li>
</ul>
<h2 id="training--specializations">Training & Specializations</h2>
<p><em>timestamp: 10 min into the presentation</em></p>
<ul>
<li>PEs have a training regimen for new hires
<ul>
<li>a PEs from different teams train the new hire</li>
<li><img src="assets/images/posts/Bungie-s-Force-Multipliers-Production/pe-training.jpg" alt="slide: pe training" width="700" /></li>
</ul>
</li>
<li>a PE is a generalist but usually will specialize in a particular area of the game production</li>
<li>PEs are also responsible for bringing up to speed new hires in the “users” team</li>
</ul>
<h2 id="day-to-day">Day-to-Day</h2>
<p><em>timestamp: 13 min into the presentation</em></p>
<ul>
<li>there is usually a PE in walking distance from a Content Creator</li>
<li>details on managing Special Email Support list and issue tickets <a href="https://www.gdcvault.com/play/1025970/Bungie-s-Force-Multipliers-Production">at min 15</a></li>
<li>about 15% of issues need to be escalated beyond the PE team</li>
<li>PEs help Tech-Artists and Engineers focus on their primary work duties, thus maximize the effectiveness of those teams
<ul>
<li><img src="assets/images/posts/Bungie-s-Force-Multipliers-Production/a-tas-time.jpg" alt="slide: a TA's time" width="700" /></li>
</ul>
</li>
<li>PEs can temporarily act as a substitute of a Content Creator and step into that role knowing the process and workflows</li>
<li>PEs are in a constant search for the underlying issue
<ul>
<li>is it workflow related?</li>
<li>is it tool related?</li>
<li>is there enough staff?</li>
</ul>
</li>
<li>20% of a PE’s time is spent in projects that solve small to mid-sized issues that the engineers don’t have time to address
<ul>
<li>examples:
<ul>
<li>BungieLauncher</li>
<li>Cleanup of old and not used content</li>
</ul>
</li>
</ul>
</li>
</ul>
<h2 id="hiring-a-production-engineer">Hiring a Production Engineer</h2>
<p><em>timestamp: 33 min into the presentation</em></p>
<ul>
<li>key skills
<ul>
<li><img src="assets/images/posts/Bungie-s-Force-Multipliers-Production/what-to-look-for-when-hiring-a-pe.jpg" alt="slide: what to look for when hiring a pe" width="700" /></li>
</ul>
</li>
<li>“foot in the door” type of a position - not a bad thing</li>
</ul>
<h2 id="qa">Q&A</h2>
<p><em>timestamp: 38 min into the presentation</em></p>
<ul>
<li>it is part of a PE’s job to drive cultural change
<ul>
<li>like documentation</li>
</ul>
</li>
<li>when the PE team was set up the hiring was done internally</li>
<li>PE’s time is organized depending on the situation</li>
<li>it is vital for a PE to attend retrospectives</li>
</ul>
<div style="background-color:#FFFF94;border-left: 18px solid #ffff48;padding-left: 50px;">
<p></p>
<p>These notes are just the main ideas of the talk. They don’t contain anecdotes and examples. If you want to learn more, I would advise watching the talk on the <a href="https://www.gdcvault.com/play/1025969/The-Future-of-Scene-Description">GDC Vault</a>.</p>
<p></p>
</div>
<h2 id="the-toolsmiths">The Toolsmiths</h2>
<p><img src="https://tools.engineer/assets/images/thetoolsmiths_cover_1000x2881.png" alt="The Toolsmiths logo" width="700" /></p>
<p>I took these notes as part of our little “Book Club” for GDC Vault Videos <a href="http://thetoolsmiths.org/vault_club">The Toolsmiths #vault club</a></p>
<p><strong>Jo King-Yost</strong> is a member of the <a href="http://thetoolsmiths.org/">Toolsmiths</a> community. The Toolsmiths are a community of Game Tool Developers that are passionate about improving the way people make games.</p>
<p>Join us on <a href="http://thetoolsmiths.org/join_slack_team">Slack</a>.</p>
<p>Join us on <a href="https://twitter.com/thetoolsmiths">Twitter</a>.</p>
<h2 id="links">Links</h2>
<ul>
<li><a href="https://www.gdcvault.com/play/1025970/Bungie-s-Force-Multipliers-Production">GDC 2019 Bungie’s Force Multipliers: Production Engineers</a></li>
<li>Slides for <a href="https://www.gdcvault.com/play/1026530/Bungie-s-Force-Multipliers-Production">GDC 2019 Bungie’s Force Multipliers: Production Engineers</a></li>
</ul>
<h2 id="related-blog-links">Related Blog Links</h2>
<ul>
<li>Notes for <a href="https://tools.engineer//gdc2019-pipeline-support-for-feature-branches-in-destiny">GDC 2019 Pipeline Support for Feature Branches in ‘Destiny’</a></li>
</ul>
<h2 id="related-talks">Related talks</h2>
<ul>
<li><a href="https://www.gdcvault.com/play/1025992/Pipeline-Support-for-Feature-Branches">GDC 2019 Pipeline Support for Feature Branches in ‘Destiny’</a></li>
<li><a href="https://www.gdcvault.com/browse/gdc-19/play/1025807">GDC 2019 Tools Tutorial Day: Tooling for Small Team Workflows</a></li>
<li><a href="https://www.gdcvault.com/browse/gdc-18/play/1025252/Teams-Are-Stronger-Than-Heroes">GDC 2018 Teams Are Stronger Than Heroes: Bungie Development Evolved</a></li>
<li><a href="https://www.gdcvault.com/browse/gdc-18/play/1025116/Epic-Sync-Wrangling-the-Work">GDC 2018 Epic Sync: Wrangling the Work of Highly Interdependent Dev Teams at Bungie</a></li>
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