richpanel

URLs

• https://developer.richpanel.com/docs/getting-started
• https://developer.richpanel.com/reference/authentication

Polling Sources

new-ticket

Prompt

Emit new event when a support ticket is created. Optionally filter by status, priority, or assigned agent. Requires webhook setup in Richpanel.

URLs

• https://developer.richpanel.com/reference/list-conversations

new-message

Prompt

Emit new event when a customer sends a new message on an existing or new ticket. Optionally filter by channel (e.g., email, chat). Requires webhook setup in Richpanel.

URLs

• https://developer.richpanel.com/reference/list-conversations

new-ticket-status-change

Prompt

Emit new event when a ticket's status is updated (e.g., open, pending, resolved). Optionally specify desired statuses to monitor.

URLs

• https://developer.richpanel.com/reference/list-conversations

Actions

create-ticket

Prompt

Create a new support ticket. Optional props are 'id', 'status', 'commentBody', 'commentSenderType', 'viaChannel', 'viaSourceFrom', 'viaSourceTo' and 'tags'.

URLs

• https://developer.richpanel.com/reference/create-conversation

add-ticket-message

Prompt

Add a message to an existing ticket. Required props are 'Id', 'commentBody' and 'commentSenderType'. Id has async options.

URLs

• https://developer.richpanel.com/reference/list-conversations
• https://developer.richpanel.com/reference/update-a-conversation

update-ticket-status

Prompt

Update the status of an existing ticket. Required props are 'Id' and 'status'. Id has async options.

URLs

• https://developer.richpanel.com/reference/list-conversations
• https://developer.richpanel.com/reference/update-a-conversation