Wrong behavior of the "Getting Started" tooltip appears

[taralex77]

Your Environment

Excel for Web

Expected behavior

The Title and Description text specified in the application manifest under section for published add-ins should only appear once after the add-in installation.

Current behavior

The Title and Description text specified in the application manifest under section appears every time the add-in is loaded for our add-in published in AppSource.

Steps to reproduce

1. Install this add-in from https://appsource.microsoft.com/en-us/product/office/WA104382023?src=office&tab=Overview
2. Every time you open the document where the add-in was installed – the text of the section will appear, not only the first time after installation.

[RuizhiSunMS]

Hi @taralex77, thx for reaching out here.
I did a quick try but found nothing. Would you please:

1. add a screenshot of what 'the text of the section will appear' would be look like?
2. confirm only excel web would encounter this, win32 client works well.
3. share your manifest if you think related properties don't work as you expected.
4. when you start to encounter this?

(are you pointing this?)


If you mean the above msg, I encountered it several times but not always.

[taralex77]

Thank you for getting back to me!
Yes, the screenshots you included show exactly what I mean. This tooltip will show up every time I open a file where the plug-in is installed in Excel for Web. This doesn't happen for any other add-in. It also doesn't happen in the desktop versions of Excel both on Mac and Windows.

[RuizhiSunMS]

Mark it as #9639808. I will reach out to owning team for help. Please be patient. I will reply here if any update.

[taralex77]

Thank you!

[RuizhiSunMS]

Although this is under the final confirmation but I'm afraid this could be a by-designed behavior for web. If this is confirmed, then you may can move to our develop forum https://techcommunity.microsoft.com/category/microsoft365/ideas/microsoft365developerplatform to submit a feature ask request. Our PMs would review the list and convert requests with high votes into ADOs regularly.

[taralex77]

It can't be by design because when I try a different add-in (you can pick any add-in published in AppSource) – the tooltip only shows up once after the installation, and never on each opening of the document.